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Publication by Nicole Haché

Real Life Stories

Champlainban

Published March 28, 2021

Champlain College St-Lambert Library’s successful implementation of a virtual reference desk

Nicole Haché Library Coordinator, Champlain College - Campus Saint-Lambert

When the COVID pandemic closed down the colleges in the spring of 2020, we had to figure out the most efficient way to provide virtual services for our library users. Students use chat platforms to communicate with each other every day, so why not have them message a librarian for help? A platform, called Library H3lp, facilitates real-time chat in order for libraries to help their clients online. We used the platform to set up the Ask Us, Virtual Reference Desk at Champlain College Saint-Lambert.

Multidisciplinary

Real Life Stories

Published September 1, 2014

Unlocking Research Everywhere

Nicole Haché Library Coordinator, Champlain College - Campus Saint-Lambert

The library at Champlain Saint-Lambert has an amazing support from our campus director, Don Shewan. Knowing there were grants available, he came to me a couple of years ago looking for a project idea from the library. I came up with the idea to develop more information literacy tools and videos. Given the impact that we had with our students’ academic successes from that project, I can now expect a phone call asking, “Do you have a project?” whenever funds are available. I therefore need to keep scanning the blogosphere and twittersphere for trends in academic librarianship. This keeps ideas with respect to different technology related projects that could help not only our students but also other colleges and libraries within the province simmering on the back burner.

Multidisciplinary