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Publication by Kirsten Harris

About the Author

She has been teaching for 14 years, 13 of which at O’Sullivan College in Quebec City. She is originally from Ohio but lived in New York. Her background is in communication and marketing. She was studying to obtain a Masters in Education at NYU when she fell in love, moved to Quebec and started teaching English as a second language. She now teaches ESL courses as well as core content courses in English. Before moving to Quebec she worked for GLSEN, an organisation that helps to ensure LGBTQ students are “valued and treated with respect,” where she was a communications coordinator.


Mumble thumb

Published March 27, 2018

Mumble: An Alternative to the Language Lab

Susan MacNeil Editor, Profweb
Kirsten Harris Teacher, Collège O'Sullivan de Québec

When O’Sullivan College started offering an AEC in Insurance, the teachers needed a tool that would allow students to simulate a customer call to an insurance agent. The objective of the Business English class is to give the students the necessary skills to be able to communicate in English and complete an insurance claim form or answer policy questions when speaking with customers who prefer to speak in English on the telephone.

English (Second Language)